I’ve never written a bad review, so the service has to be pretty bad for me to post anything negative about any business. I had Andrea as my CPA for the 2023 tax year and granted I did start my taxes a little later, around March time frame, so an extension was filed which was totally fine with me. The communication was fine in the very beginning and I sent required docs in May (after following up), but then I hear nothing until August when I initiated another follow up. Again I supplied what was requested and was told they’d reach out if anything else was needed. Due to hurricane Berryl, the filing deadline was again extended, which I didn’t know until I called to check my status. I had to call and email many times to check up on my status and if they needed any other documents from me. I even expressed my frustration with the lack of communication and spoke to Andrea by phone who assured me that they would do better and they understood etc. Communication was still non existent after that unless I reached out. Needless to say, my taxes weren’t filed until the beginning of February about a day or so before they were due. It felt as though I was an afterthought and not in the slightest bit a priority. I’m a very understanding person and I get that people have things going on outside of work, but even a little more communication would've put my mind at ease. I write this review not to bash the company but to prevent anyone else from experiencing what I did. I’m sure this isn’t everyone’s experience because I see there are a few 5-Star ratings. And I hope mine is not the typical experience but it made me wish I shopped around a little more.
Filbert Jagrup
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April 08, 2022
Took very long to even get to my return, they had it for a month and it still was not completed, it’s bad when you get so big that you loose sense of putting people first. They seem overwhelmed by all of the different things they have going on. Will not refer to anyone.
Trent Mayberry
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February 28, 2020
Deena Bertucci
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March 20, 2018
Laura Lee Johnson
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March 20, 2018
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2404 S Grand Blvd # 120, Pearland, TX 77581, USA
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I’ve never written a bad review, so the service has to be pretty bad for me to post anything negative about any business. I had Andrea as my CPA for the 2023 tax year and granted I did start my taxes a little later, around March time frame, so an extension was filed which was totally fine with me. The communication was fine in the very beginning and I sent required docs in May (after following up), but then I hear nothing until August when I initiated another follow up. Again I supplied what was requested and was told they’d reach out if anything else was needed. Due to hurricane Berryl, the filing deadline was again extended, which I didn’t know until I called to check my status. I had to call and email many times to check up on my status and if they needed any other documents from me. I even expressed my frustration with the lack of communication and spoke to Andrea by phone who assured me that they would do better and they understood etc. Communication was still non existent after that unless I reached out. Needless to say, my taxes weren’t filed until the beginning of February about a day or so before they were due. It felt as though I was an afterthought and not in the slightest bit a priority. I’m a very understanding person and I get that people have things going on outside of work, but even a little more communication would've put my mind at ease. I write this review not to bash the company but to prevent anyone else from experiencing what I did. I’m sure this isn’t everyone’s experience because I see there are a few 5-Star ratings. And I hope mine is not the typical experience but it made me wish I shopped around a little more.
Took very long to even get to my return, they had it for a month and it still was not completed, it’s bad when you get so big that you loose sense of putting people first. They seem overwhelmed by all of the different things they have going on. Will not refer to anyone.