I had Chris Besse from 1-800 Plumber come out to give me some options for a new water heater. I have some specific challenges in my house and Chris did a great job thinking outside-the-box for ways to address the problems. The quotes ranged from modest to high depending on the complexity of the job, but I think I have narrowed it down to a solution that will work well for me and my budget.
The work was completed on Monday. It was a long job for Chris and Evan, they worked hard. They explained everything and cleaned up afterwards. I now have a new water heater and hot water. Great job, I highly recommend.
Phil Peterson
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February 19, 2026
TLDR: Great experience; highly recommend.
1-800-Plumber +Air was the only HVAC company that offered a modular solution for my home, saving me well over ten thousand dollars. Charon and the team were super-professional, showing up on time, maintaining a tidy work area, communicating along the way and, no evidence they were ever there, other than the brand-new condenser unit. The price Charon quoted was, indeed, the walk-out price, and it held true at the end of the job (seriously: I was expecting tax and labor to be added to the amount quoted; what a pleasant surprise to learn that the original number quoted would be all I’d have to pay!). I got a top-tier brand, with an appreciably better SEER rating, and a ten year warranty.
And it works like a champ!
Finally, I think it bears mentioning: Charon *listened* to me when I explained the situation with the system (the reason I was having HVAC companies out to quote), and what I wanted in a solution (“buy once, cry once”), with that understanding, Charon made a recommendation with zero pressure, zero scare tactics. In fact, I’m 100% sure that the solution he recommended was the one *he* would want if he were in my situation. He answered all of my questions in layman’s terms, and offered flexible payment options, including interest-free, same-as-cash payment plans.
I would unhesitatingly recommend my local 1-800-Plumber +Air for their outstanding service, honest dealing, high degree of professionalism, no-pressure, straightforward pricing, and modular solutions.
Keith Preston
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February 03, 2026
Jorge Murillo was truly great! He was efficient, professional, knowledgeable and extremely helpful and patient as he thoroughly addressed all of out questions. He left us with detailed insight about the products. Such a great personality and he made us feel very comfortable and reassured us of our problems being solved. This kind technician met our needs and we now have great confidence in the company.
Donald “BuD” Grant
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January 19, 2026
I would give five stars except I thought for the job it would have been a little cheaper. Still with the state of America today and the economy it is fairly reasonable. $275 for an outside spigot replacement and I provided the new spigot. The work was fast. They were friendly. They got wet but they did the job well. The part is on and it was about 10 minutes total. Mason was very friendly and I appreciate his haircut and style. You will get a job well done and fast, even on the same day you called. Fast. Friendly. Affordable.
Elaine Nyairo
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December 04, 2025
Mr. Chris Besse is very professional and did an excellent quality plumbing job at my house. He explained everything every step of the way and is very reasonable. I am so grateful for a job well done. His co worker Josh also did an excellent job. Thank you so much guys🙏🫶.
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I had Chris Besse from 1-800 Plumber come out to give me some options for a new water heater. I have some specific challenges in my house and Chris did a great job thinking outside-the-box for ways to address the problems. The quotes ranged from modest to high depending on the complexity of the job, but I think I have narrowed it down to a solution that will work well for me and my budget. The work was completed on Monday. It was a long job for Chris and Evan, they worked hard. They explained everything and cleaned up afterwards. I now have a new water heater and hot water. Great job, I highly recommend.
TLDR: Great experience; highly recommend. 1-800-Plumber +Air was the only HVAC company that offered a modular solution for my home, saving me well over ten thousand dollars. Charon and the team were super-professional, showing up on time, maintaining a tidy work area, communicating along the way and, no evidence they were ever there, other than the brand-new condenser unit. The price Charon quoted was, indeed, the walk-out price, and it held true at the end of the job (seriously: I was expecting tax and labor to be added to the amount quoted; what a pleasant surprise to learn that the original number quoted would be all I’d have to pay!). I got a top-tier brand, with an appreciably better SEER rating, and a ten year warranty. And it works like a champ! Finally, I think it bears mentioning: Charon *listened* to me when I explained the situation with the system (the reason I was having HVAC companies out to quote), and what I wanted in a solution (“buy once, cry once”), with that understanding, Charon made a recommendation with zero pressure, zero scare tactics. In fact, I’m 100% sure that the solution he recommended was the one *he* would want if he were in my situation. He answered all of my questions in layman’s terms, and offered flexible payment options, including interest-free, same-as-cash payment plans. I would unhesitatingly recommend my local 1-800-Plumber +Air for their outstanding service, honest dealing, high degree of professionalism, no-pressure, straightforward pricing, and modular solutions.
Jorge Murillo was truly great! He was efficient, professional, knowledgeable and extremely helpful and patient as he thoroughly addressed all of out questions. He left us with detailed insight about the products. Such a great personality and he made us feel very comfortable and reassured us of our problems being solved. This kind technician met our needs and we now have great confidence in the company.
I would give five stars except I thought for the job it would have been a little cheaper. Still with the state of America today and the economy it is fairly reasonable. $275 for an outside spigot replacement and I provided the new spigot. The work was fast. They were friendly. They got wet but they did the job well. The part is on and it was about 10 minutes total. Mason was very friendly and I appreciate his haircut and style. You will get a job well done and fast, even on the same day you called. Fast. Friendly. Affordable.
Mr. Chris Besse is very professional and did an excellent quality plumbing job at my house. He explained everything every step of the way and is very reasonable. I am so grateful for a job well done. His co worker Josh also did an excellent job. Thank you so much guys🙏🫶.