Allen Baxter is extremely knowledgeable, energetic, and friendly. He took his time to diagnose the unit properly and reassembled everything with great care. His troubleshooting skills are excellent, and he identified the real issue quickly and accurately.
Jason Jeffcoat
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September 16, 2020
Had a broken PVC joint outside of house (under the red shutoff valve). Sale of house was scheduled for mid-week so needed someone to do work without us there. They were timely in their response (called Friday - there Monday). Cost was $636 to replace the one fitting and rewrap the pipe. I'm sure the job was more complex than I'm seeing but would have gotten competitive bids if I could have.
Todd Moran
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March 29, 2025
Called in around noon for a failed water heater and the team was on site by 4pm. Verified the failure and had the new one in place by 7pm. Great work from the team. Clean job and stayed late to get it done. Thanks for the great work.
Sara Jane Haehl
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September 04, 2023
Review for Sam the Plumber’s
Excellent
This company does a fabulous plumbing job. I have used them in the past. This time I had a new hot water heater installed. They took out the old and replaced it with the new. Also, they discovered the vent on top of the roof was broken along with the seal. All was repaired. These are honest folks. The cost was reasonable. Highly recommend Sam the Plumber.
Katie P
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June 02, 2021
I have been a loyal customer of Sam the Plumber for over 8 years, and have recommended them to many neighbors and co-workers. I don't know what has happened there lately, but the quality of service has completely tanked. In April I made an appointment for someone to come and install a new toilet. I waited all day and no one showed up. I called several times and was told they were coming. I tried to reschedule at the end of the day when no one came and they put me on hold for over 10 minutes and just never came back to help me. I decided to give them another chance and called today to have someone come out and give a quote for a shower valve installation. The first woman I spoke with was totally incompetent. She had to ask for my name and address about 5 times, then said she would book it all call me right back. She called back 5 minutes later asking what service I needed (though I told her several times already). She said she would call right back after she booked it. An hour later, no one called. So I called back and spoke to a new, more helpful woman. She was able to get me on the books for today, from 4-6 pm. Excellent! Except no one ever showed up and no one ever called me. That's it, I'm done with Sam the Plumber. It stinks because I've been very happy with the work they had done for me previously.
EDITED 6/1: My husband left them a voicemail about their no-shows and the office manager called him to apologize. Apparently they have new office staff? The office manager scheduled us for today from 11-1. No one showed up yet again!!!!!!!
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220 E Edgewood Dr, Friendswood, TX 77546, USA
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Allen Baxter is extremely knowledgeable, energetic, and friendly. He took his time to diagnose the unit properly and reassembled everything with great care. His troubleshooting skills are excellent, and he identified the real issue quickly and accurately.
Had a broken PVC joint outside of house (under the red shutoff valve). Sale of house was scheduled for mid-week so needed someone to do work without us there. They were timely in their response (called Friday - there Monday). Cost was $636 to replace the one fitting and rewrap the pipe. I'm sure the job was more complex than I'm seeing but would have gotten competitive bids if I could have.
Called in around noon for a failed water heater and the team was on site by 4pm. Verified the failure and had the new one in place by 7pm. Great work from the team. Clean job and stayed late to get it done. Thanks for the great work.
Review for Sam the Plumber’s Excellent This company does a fabulous plumbing job. I have used them in the past. This time I had a new hot water heater installed. They took out the old and replaced it with the new. Also, they discovered the vent on top of the roof was broken along with the seal. All was repaired. These are honest folks. The cost was reasonable. Highly recommend Sam the Plumber.
I have been a loyal customer of Sam the Plumber for over 8 years, and have recommended them to many neighbors and co-workers. I don't know what has happened there lately, but the quality of service has completely tanked. In April I made an appointment for someone to come and install a new toilet. I waited all day and no one showed up. I called several times and was told they were coming. I tried to reschedule at the end of the day when no one came and they put me on hold for over 10 minutes and just never came back to help me. I decided to give them another chance and called today to have someone come out and give a quote for a shower valve installation. The first woman I spoke with was totally incompetent. She had to ask for my name and address about 5 times, then said she would book it all call me right back. She called back 5 minutes later asking what service I needed (though I told her several times already). She said she would call right back after she booked it. An hour later, no one called. So I called back and spoke to a new, more helpful woman. She was able to get me on the books for today, from 4-6 pm. Excellent! Except no one ever showed up and no one ever called me. That's it, I'm done with Sam the Plumber. It stinks because I've been very happy with the work they had done for me previously. EDITED 6/1: My husband left them a voicemail about their no-shows and the office manager called him to apologize. Apparently they have new office staff? The office manager scheduled us for today from 11-1. No one showed up yet again!!!!!!!