We've been having our 2 dogs stay at Pet Paradise Hobby for over 10 years now, and the facility and its team continue to be *amazing.* Having grown up together (and now being 8 and 12 years old), our dogs are bonded and always roomed together. You never know how good a place is until something goes wrong, though.
This past stay, at some point in the early morning hours, our older dog was bitten pretty badly by our younger dog and the team at Hobby (particularly Ms. Kelli, the resort manager, Emily and Melissa) was AMAZING at communicating with us and taking care of our baby as if she were their own. We were in a pretty remote area and didn't have the ability to fly back sooner and the facility was so kind and gracious.
They arranged transportation of our baby to the vet ED, coordinated transportation back to Pet Paradise from the day hospital, and Ms. Kelli even offered to help find our puppy (she's really 12) 24/7 overnight vet care, but said if we wanted she's also welcome back to PP which we opted for. They administered her medications and gave her *so* much love and attention and kept us up to date always. Ms. Kelli even arranged for a VIP room for her to recover in (so we could see her on video... and at all at no extra charge, which is unheard of).
I am floored (in an amazing way) & we feel so blessed at their attentiveness, love and care for our dog and family -- they were always so gracious and assuring to us and both our dogs & truly treated us all like family.
They truly are a first class facility and the facility is amazing because of people like Ms. Kelli, Melissa and Emily. I am amazed we're all still welcome back for future boarding, and Ms. Kelli is making sure to accommodate the dogs in the nicest way.
We cannot thank you you all enough and I one-thousand percent recommend Pet Paradise Hobby to anyone looking for boarding or even just play time for their pets. I have since 2012 and stand by that x infinity now.
Joseph Gomez
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October 09, 2023
The first thing I'm going to say is thank you Pet Paradise for taking care of my pet. Today was the second time I brought my pet to this place, most of the time he is with me, my wife or my mother but because in recent days we have been very busy we have had to resort to other options. I want to share with you the photos of my pet Coco being very happy in this place, I have no complaints to make about this place, it looks reliable and I can assure you that the employees will give you the love and affection that your pet deserves. Thank you Pet Paradise for taking care of our puppies and giving them incredible fun. If you want your pet to have a wonderful day, take your pet to Pet Paradise.
Robin Uresti
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July 07, 2024
The appearance of the place looks great and I spoke to two other pet parents that currently had their pets enrolled. Both had good things to say about their experience, but my experience was not good. When I dropped my pet off at 9:15 in the morning. They kept him locked up for two hours before letting him out to play for only 10 minutes. Prior to me making his appt, I was told the dogs get to have open play for 30 minutes at a time, then get kennel, and then back to open play and so on until lunch time. After seeing on the cameras and also calling to confirm that my poor 3 month old puppy was locked up the entire time(except for 10 minutes), I went to pick him up. And in case anyone is wondering that maybe he was locked up because he was aggressive. Nope, that was not the case. Actually I never saw any of the dogs outside from 9am-12pm. So after I picked him up I went to Dogtopia on Fairmont and it was a night and day difference. I now have had him enrolled there for the past two weeks and they have indoor air condition true open play the entire day and they also have webcams where I can see that he is playing with the other dogs mom stop all day.
Cloey Highfield
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July 01, 2024
DO NOT GO TO THIS PLACE!!!!
I took my two dogs here to stay one night when we called we were told it it would only be $21 for their stay due to it being their first time staying there then I received a invoice email claiming it would be $60 when I pick them up so we called and made sure it would only be the $21 they said yes then when we went to drop them off they told us it would be $48 these people are very sketchy when it comes to your money so be careful .. also when I picked up my dogs they both smelt like urine so we called to ask why they told us that they were left with urine in their kennel they also have cameras only for the outside play area unless you book the suite we didn’t book the suite because we thought they would appreciate going outside to use the bathroom but nope that wasn’t the case they let them pee in their room and sleep in it when my dogs arrived home they both chugged water and begged me for food so I know they didn’t feed them their food like we asked and then I noticed one of my dogs licking her foot so I looked and I see this so we called and asked what happened and were told the manager would call us tomorrow .. like why tomorrow they’re so unprofessional and rude the manager or whoever the hell she is had a huge attitude when we asked what the price was she goes “this is how I run this place” like excuse me??
My dogs foot is also super swollen!!!!
ZERO STARS DONT GO HERE!!
Joanne McAfee
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September 10, 2024
I love this place. The staff were nice, intelligent, knowledgeable and friendly. My dog was just as clean when l took him there as when l picked him up. The staff seemed to have loved my dog. They seemed very caring and understood that dogs are more like humans than we think they are. They love to be recognized and that is what they did.
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7511 Monroe Rd, Houston, TX 77061, USA
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We've been having our 2 dogs stay at Pet Paradise Hobby for over 10 years now, and the facility and its team continue to be *amazing.* Having grown up together (and now being 8 and 12 years old), our dogs are bonded and always roomed together. You never know how good a place is until something goes wrong, though. This past stay, at some point in the early morning hours, our older dog was bitten pretty badly by our younger dog and the team at Hobby (particularly Ms. Kelli, the resort manager, Emily and Melissa) was AMAZING at communicating with us and taking care of our baby as if she were their own. We were in a pretty remote area and didn't have the ability to fly back sooner and the facility was so kind and gracious. They arranged transportation of our baby to the vet ED, coordinated transportation back to Pet Paradise from the day hospital, and Ms. Kelli even offered to help find our puppy (she's really 12) 24/7 overnight vet care, but said if we wanted she's also welcome back to PP which we opted for. They administered her medications and gave her *so* much love and attention and kept us up to date always. Ms. Kelli even arranged for a VIP room for her to recover in (so we could see her on video... and at all at no extra charge, which is unheard of). I am floored (in an amazing way) & we feel so blessed at their attentiveness, love and care for our dog and family -- they were always so gracious and assuring to us and both our dogs & truly treated us all like family. They truly are a first class facility and the facility is amazing because of people like Ms. Kelli, Melissa and Emily. I am amazed we're all still welcome back for future boarding, and Ms. Kelli is making sure to accommodate the dogs in the nicest way. We cannot thank you you all enough and I one-thousand percent recommend Pet Paradise Hobby to anyone looking for boarding or even just play time for their pets. I have since 2012 and stand by that x infinity now.
The first thing I'm going to say is thank you Pet Paradise for taking care of my pet. Today was the second time I brought my pet to this place, most of the time he is with me, my wife or my mother but because in recent days we have been very busy we have had to resort to other options. I want to share with you the photos of my pet Coco being very happy in this place, I have no complaints to make about this place, it looks reliable and I can assure you that the employees will give you the love and affection that your pet deserves. Thank you Pet Paradise for taking care of our puppies and giving them incredible fun. If you want your pet to have a wonderful day, take your pet to Pet Paradise.
The appearance of the place looks great and I spoke to two other pet parents that currently had their pets enrolled. Both had good things to say about their experience, but my experience was not good. When I dropped my pet off at 9:15 in the morning. They kept him locked up for two hours before letting him out to play for only 10 minutes. Prior to me making his appt, I was told the dogs get to have open play for 30 minutes at a time, then get kennel, and then back to open play and so on until lunch time. After seeing on the cameras and also calling to confirm that my poor 3 month old puppy was locked up the entire time(except for 10 minutes), I went to pick him up. And in case anyone is wondering that maybe he was locked up because he was aggressive. Nope, that was not the case. Actually I never saw any of the dogs outside from 9am-12pm. So after I picked him up I went to Dogtopia on Fairmont and it was a night and day difference. I now have had him enrolled there for the past two weeks and they have indoor air condition true open play the entire day and they also have webcams where I can see that he is playing with the other dogs mom stop all day.
DO NOT GO TO THIS PLACE!!!! I took my two dogs here to stay one night when we called we were told it it would only be $21 for their stay due to it being their first time staying there then I received a invoice email claiming it would be $60 when I pick them up so we called and made sure it would only be the $21 they said yes then when we went to drop them off they told us it would be $48 these people are very sketchy when it comes to your money so be careful .. also when I picked up my dogs they both smelt like urine so we called to ask why they told us that they were left with urine in their kennel they also have cameras only for the outside play area unless you book the suite we didn’t book the suite because we thought they would appreciate going outside to use the bathroom but nope that wasn’t the case they let them pee in their room and sleep in it when my dogs arrived home they both chugged water and begged me for food so I know they didn’t feed them their food like we asked and then I noticed one of my dogs licking her foot so I looked and I see this so we called and asked what happened and were told the manager would call us tomorrow .. like why tomorrow they’re so unprofessional and rude the manager or whoever the hell she is had a huge attitude when we asked what the price was she goes “this is how I run this place” like excuse me?? My dogs foot is also super swollen!!!! ZERO STARS DONT GO HERE!!
I love this place. The staff were nice, intelligent, knowledgeable and friendly. My dog was just as clean when l took him there as when l picked him up. The staff seemed to have loved my dog. They seemed very caring and understood that dogs are more like humans than we think they are. They love to be recognized and that is what they did.