Banfield has become a huge disappointment (Silverlake). We have the wellness plan and have been going there for 13 years. Poor customer service... Brought our 2 dogs in for a dental visit and documented on the form that I didn't want anything extra in addition to telling the tech that checked me in and the nurse when they were trying to upsell. I waited for my pets from 7 am to 6pm and by the time they called, I had to send my 18 y/o to pick them up. She was charged for services that I declined on the form in addition to verbally declining. I went in the next morning to request that my payment be refunded and was told the lead, Alison was the only one that could do it and would call. Needless to say, Alison never called. I went there again the next day and was told Alison was busy and would call w/in a couple of hrs; I was being given the run around. When she finally returned my call, despite saying she had the form showing that I declined all added services, she stated that she needed to speak with her tech (who wouldn't be in the next day) and said she could not give me a definitive time frame of when they would get back to me. I don't understand how they have a form of me declining services and my word that I told multiple people "no", how further investigation is needed before I'm refunded for them providing unauthorized services. Alison and the practice manger Heidi made it very clear that they don't value their customer of 13 plus years! Very sad, unscrupulous, and incomprehensible. Definitely not a good business practice. Customer service training is needed immediately!
Beth Morton
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January 25, 2025
The vet was super nice and helped my dog . The vet tech Lexi I think her name was , was cold and gave off bad vibes . Didn’t update my dogs records correctly . Forced me into paying for a rabies vaccine because I didn’t bring her previous records because I wasn’t told too and I had called and spoken to the desk about 5 times prior to her appointment. When she took my dog back I said I was going to use the restroom and come back . She got a bad attitude even tho I wasn’t allowed in the back part any at and I was back before they were . I wish they had not forced me into paying to for a vaccine she already had just so that she could help with the problem she was having .
Howard Goehring
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March 07, 2025
This place is about one thing and one thing only. Getting as much money as they can out of you. If you have complications or issues after the surgery they will get to you only after they get more money from other people. They operated on our dog and she developed a severe infection due to the surgery. They would only see her after 24 hours after they had seen other new patients. In the meantime our dog is in severe pain and discomfort.
sonya maddox
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March 26, 2025
I’ve been with Banfield for 10 years and when I first signed on it was amazing. The dr’s were amazing. Now not so much. I’ve stayed because of the plan but sometimes it’s hard to get into see a dr due to shortages and it’s not as organized as it should be. The quality of care has gone down as well. I’m looking for an alternative.
Mache Samuels
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January 22, 2025
Dr.Brown is awesome. I been going to her for years for my pet needs. The staff is awesome and make it a pleasant experience.
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3119 Silverlake Village Dr, Pearland, TX 77584, USA
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Banfield has become a huge disappointment (Silverlake). We have the wellness plan and have been going there for 13 years. Poor customer service... Brought our 2 dogs in for a dental visit and documented on the form that I didn't want anything extra in addition to telling the tech that checked me in and the nurse when they were trying to upsell. I waited for my pets from 7 am to 6pm and by the time they called, I had to send my 18 y/o to pick them up. She was charged for services that I declined on the form in addition to verbally declining. I went in the next morning to request that my payment be refunded and was told the lead, Alison was the only one that could do it and would call. Needless to say, Alison never called. I went there again the next day and was told Alison was busy and would call w/in a couple of hrs; I was being given the run around. When she finally returned my call, despite saying she had the form showing that I declined all added services, she stated that she needed to speak with her tech (who wouldn't be in the next day) and said she could not give me a definitive time frame of when they would get back to me. I don't understand how they have a form of me declining services and my word that I told multiple people "no", how further investigation is needed before I'm refunded for them providing unauthorized services. Alison and the practice manger Heidi made it very clear that they don't value their customer of 13 plus years! Very sad, unscrupulous, and incomprehensible. Definitely not a good business practice. Customer service training is needed immediately!
The vet was super nice and helped my dog . The vet tech Lexi I think her name was , was cold and gave off bad vibes . Didn’t update my dogs records correctly . Forced me into paying for a rabies vaccine because I didn’t bring her previous records because I wasn’t told too and I had called and spoken to the desk about 5 times prior to her appointment. When she took my dog back I said I was going to use the restroom and come back . She got a bad attitude even tho I wasn’t allowed in the back part any at and I was back before they were . I wish they had not forced me into paying to for a vaccine she already had just so that she could help with the problem she was having .
This place is about one thing and one thing only. Getting as much money as they can out of you. If you have complications or issues after the surgery they will get to you only after they get more money from other people. They operated on our dog and she developed a severe infection due to the surgery. They would only see her after 24 hours after they had seen other new patients. In the meantime our dog is in severe pain and discomfort.
I’ve been with Banfield for 10 years and when I first signed on it was amazing. The dr’s were amazing. Now not so much. I’ve stayed because of the plan but sometimes it’s hard to get into see a dr due to shortages and it’s not as organized as it should be. The quality of care has gone down as well. I’m looking for an alternative.
Dr.Brown is awesome. I been going to her for years for my pet needs. The staff is awesome and make it a pleasant experience.