Had a fairly big plumbing issue. Pipes broken under the slab. Guys came out, tunneled under the house and did a great job replacing the pipes. The showed up, were courteous and did good work.
So why the 2 star review?
Well, my patio is covered in dirt. They can't replace the dirt until the city signs off. We've failed 2 city inspections bc the proper paperwork has not been supplied.
It took 3 days to diagnose the problem, dig a tunnel and make a major repair. Ive been waiting on the documents to pass an inspection for 4 days, with no end in sight.
Dominic Sreshta
-
January 05, 2025
Normally I rarely post — just don’t have the time to do so . But I think this one — it’s a public service.
Great guy Chad Chauvin. Never met him in person , but the 2 times on the phone , he came across like a really great personality .
Just his quote and solution — not right for anyone in any economy . $15,000 + he quoted for the minor gas grill line leak. And said he would need to replace the entire single gas pipeline( despite my text + email suggesting prior approval that I want only” the minimal “) . My master plumber from the office Simon P. of course found the section of corroded pipe, checked rest for leaks ( 100 % good ), replaced it , we have had 2 rounds of steak 🥩 without issues . Cost was $ 360 .00 in total.
Dear Chad or the company — something needs to be fixed . Become more informed about costs and incomes of people before throwing numbers out there. Money is hard to come by in 2025 and probably in times to come. I’m in healthcare , and we are very careful with ordering unnecessary stuff on patients— we use a technique — called shared decision making : it’s the gold standard .
Dr Dominic Sreshta
Avalon
Sugar Land
Elizabeth Cain
-
February 27, 2025
I had an issue with my sewer lines …. Or so I thought. Kris arrived at scheduled time and promptly diagnosed the issue as a defective flap inside the toilet tank. This issue was quickly resolved by Kris. He was so polite and very patient in explaining everything to me. Out of 5 stars……with 5 being exceptional ….I give both the company and Kris, the plumber, a 5!
avery cloud
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February 06, 2025
I have never had a plumber or any artisan that is as professional, knowledgeable, and caring. He caught an emerging catastrophe before it happened though it had nothing to do with the job he was working for me. Great eye for detail and professional pride. He gives good old fashioned Baker’s dozen service and inspires trust. He even cares that cleanup is done meticulously.
Diane Janas
-
March 25, 2025
Jorge was awesome very knowledgeable. Try to help me every which way he could but at the end it’s not in our price range but thank you for taking the time to come and see us. We will definitely keep your card for future needs.
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Had a fairly big plumbing issue. Pipes broken under the slab. Guys came out, tunneled under the house and did a great job replacing the pipes. The showed up, were courteous and did good work. So why the 2 star review? Well, my patio is covered in dirt. They can't replace the dirt until the city signs off. We've failed 2 city inspections bc the proper paperwork has not been supplied. It took 3 days to diagnose the problem, dig a tunnel and make a major repair. Ive been waiting on the documents to pass an inspection for 4 days, with no end in sight.
Normally I rarely post — just don’t have the time to do so . But I think this one — it’s a public service. Great guy Chad Chauvin. Never met him in person , but the 2 times on the phone , he came across like a really great personality . Just his quote and solution — not right for anyone in any economy . $15,000 + he quoted for the minor gas grill line leak. And said he would need to replace the entire single gas pipeline( despite my text + email suggesting prior approval that I want only” the minimal “) . My master plumber from the office Simon P. of course found the section of corroded pipe, checked rest for leaks ( 100 % good ), replaced it , we have had 2 rounds of steak 🥩 without issues . Cost was $ 360 .00 in total. Dear Chad or the company — something needs to be fixed . Become more informed about costs and incomes of people before throwing numbers out there. Money is hard to come by in 2025 and probably in times to come. I’m in healthcare , and we are very careful with ordering unnecessary stuff on patients— we use a technique — called shared decision making : it’s the gold standard . Dr Dominic Sreshta Avalon Sugar Land
I had an issue with my sewer lines …. Or so I thought. Kris arrived at scheduled time and promptly diagnosed the issue as a defective flap inside the toilet tank. This issue was quickly resolved by Kris. He was so polite and very patient in explaining everything to me. Out of 5 stars……with 5 being exceptional ….I give both the company and Kris, the plumber, a 5!
I have never had a plumber or any artisan that is as professional, knowledgeable, and caring. He caught an emerging catastrophe before it happened though it had nothing to do with the job he was working for me. Great eye for detail and professional pride. He gives good old fashioned Baker’s dozen service and inspires trust. He even cares that cleanup is done meticulously.
Jorge was awesome very knowledgeable. Try to help me every which way he could but at the end it’s not in our price range but thank you for taking the time to come and see us. We will definitely keep your card for future needs.