We have been coming to this Banfield for many years. And it has just gone downhill. Today when I called to get a same-day appointment I was put on hold. I stayed on hold from the time I got in my car drove to Banfield and walked in 25 minutes. When I walked in the two girls in the front had no one in line and they were just chatting.When I asked why I was still on hold I just got a blank stare then I got a whole bunch of attitude from Carmen. It’s obvious that she didn’t want to be at work and was annoyed that a customer needed to be helped. My cat fell off the bed and was injured and they said no sorry we can’t see her today. It doesn’t matter whether you have the insurance or not. You need to drive across town and we’ll get you in over there. At least the other one helped me but Carmen just continued to have an attitude. Get a new job Carmen. And anyone thinking about getting the insurance do not bother it is a waste of money. Go a support your local vets - do not contribute to Banfield anymore as we have been doing for no less that 20 years. The one start was for the other receptionist- jasmine I think. At least she made some sort of effort to help an injured animal.
Daniel Barbosa
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May 13, 2025
I had an appointment scheduled at 7:30 AM for my cat and arrived on time, only to be informed that the veterinarian would not be in until 8:00 AM. I waited patiently, but by 9:00 AM—after two hours—no one had seen my cat, and I was then told the vet still hadn’t arrived only to also be told I had to wait till noon. What was the point of booking appointment at 7 in the morning then? During this entire time, my cat, who is an indoor pet and not used to such environments, was left stressed and unattended.
At no point was she examined or even checked in properly. After waiting for hours with no communication or updates, I ultimately decided to take my cat and my business elsewhere. It was frustrating and disappointing to have made an early morning appointment only to receive no service. Additionally, the repeated attempts to upsell insurance and other unnecessary services made the experience even more unpleasant.
This level of disorganization and lack of care is unacceptable, and I hope future clients are treated with more consideration.
Beth Morton
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January 25, 2025
The vet was super nice and helped my dog . The vet tech Lexi I think her name was , was cold and gave off bad vibes . Didn’t update my dogs records correctly . Forced me into paying for a rabies vaccine because I didn’t bring her previous records because I wasn’t told too and I had called and spoken to the desk about 5 times prior to her appointment. When she took my dog back I said I was going to use the restroom and come back . She got a bad attitude even tho I wasn’t allowed in the back part any at and I was back before they were . I wish they had not forced me into paying to for a vaccine she already had just so that she could help with the problem she was having .
Vicente Reid
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March 11, 2025
Banfield has become a huge disappointment (Silverlake). We have the wellness plan and have been going there for 13 years. Poor customer service... Brought our 2 dogs in for a dental visit and documented on the form that I didn't want anything extra in addition to telling the tech that checked me in and the nurse when they were trying to upsell. I waited for my pets from 7 am to 6pm and by the time they called, I had to send my 18 y/o to pick them up. She was charged for services that I declined on the form in addition to verbally declining. I went in the next morning to request that my payment be refunded and was told the lead, Alison was the only one that could do it and would call. Needless to say, Alison never called. I went there again the next day and was told Alison was busy and would call w/in a couple of hrs; I was being given the run around. When she finally returned my call, despite saying she had the form showing that I declined all added services, she stated that she needed to speak with her tech (who wouldn't be in the next day) and said she could not give me a definitive time frame of when they would get back to me. I don't understand how they have a form of me declining services and my word that I told multiple people "no", how further investigation is needed before I'm refunded for them providing unauthorized services. Alison and the practice manger Heidi made it very clear that they don't value their customer of 13 plus years! Very sad, unscrupulous, and incomprehensible. Definitely not a good business practice. Customer service training is needed immediately!
sonya maddox
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March 26, 2025
I’ve been with Banfield for 10 years and when I first signed on it was amazing. The dr’s were amazing. Now not so much. I’ve stayed because of the plan but sometimes it’s hard to get into see a dr due to shortages and it’s not as organized as it should be. The quality of care has gone down as well. I’m looking for an alternative.
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We have been coming to this Banfield for many years. And it has just gone downhill. Today when I called to get a same-day appointment I was put on hold. I stayed on hold from the time I got in my car drove to Banfield and walked in 25 minutes. When I walked in the two girls in the front had no one in line and they were just chatting.When I asked why I was still on hold I just got a blank stare then I got a whole bunch of attitude from Carmen. It’s obvious that she didn’t want to be at work and was annoyed that a customer needed to be helped. My cat fell off the bed and was injured and they said no sorry we can’t see her today. It doesn’t matter whether you have the insurance or not. You need to drive across town and we’ll get you in over there. At least the other one helped me but Carmen just continued to have an attitude. Get a new job Carmen. And anyone thinking about getting the insurance do not bother it is a waste of money. Go a support your local vets - do not contribute to Banfield anymore as we have been doing for no less that 20 years. The one start was for the other receptionist- jasmine I think. At least she made some sort of effort to help an injured animal.
I had an appointment scheduled at 7:30 AM for my cat and arrived on time, only to be informed that the veterinarian would not be in until 8:00 AM. I waited patiently, but by 9:00 AM—after two hours—no one had seen my cat, and I was then told the vet still hadn’t arrived only to also be told I had to wait till noon. What was the point of booking appointment at 7 in the morning then? During this entire time, my cat, who is an indoor pet and not used to such environments, was left stressed and unattended. At no point was she examined or even checked in properly. After waiting for hours with no communication or updates, I ultimately decided to take my cat and my business elsewhere. It was frustrating and disappointing to have made an early morning appointment only to receive no service. Additionally, the repeated attempts to upsell insurance and other unnecessary services made the experience even more unpleasant. This level of disorganization and lack of care is unacceptable, and I hope future clients are treated with more consideration.
The vet was super nice and helped my dog . The vet tech Lexi I think her name was , was cold and gave off bad vibes . Didn’t update my dogs records correctly . Forced me into paying for a rabies vaccine because I didn’t bring her previous records because I wasn’t told too and I had called and spoken to the desk about 5 times prior to her appointment. When she took my dog back I said I was going to use the restroom and come back . She got a bad attitude even tho I wasn’t allowed in the back part any at and I was back before they were . I wish they had not forced me into paying to for a vaccine she already had just so that she could help with the problem she was having .
Banfield has become a huge disappointment (Silverlake). We have the wellness plan and have been going there for 13 years. Poor customer service... Brought our 2 dogs in for a dental visit and documented on the form that I didn't want anything extra in addition to telling the tech that checked me in and the nurse when they were trying to upsell. I waited for my pets from 7 am to 6pm and by the time they called, I had to send my 18 y/o to pick them up. She was charged for services that I declined on the form in addition to verbally declining. I went in the next morning to request that my payment be refunded and was told the lead, Alison was the only one that could do it and would call. Needless to say, Alison never called. I went there again the next day and was told Alison was busy and would call w/in a couple of hrs; I was being given the run around. When she finally returned my call, despite saying she had the form showing that I declined all added services, she stated that she needed to speak with her tech (who wouldn't be in the next day) and said she could not give me a definitive time frame of when they would get back to me. I don't understand how they have a form of me declining services and my word that I told multiple people "no", how further investigation is needed before I'm refunded for them providing unauthorized services. Alison and the practice manger Heidi made it very clear that they don't value their customer of 13 plus years! Very sad, unscrupulous, and incomprehensible. Definitely not a good business practice. Customer service training is needed immediately!
I’ve been with Banfield for 10 years and when I first signed on it was amazing. The dr’s were amazing. Now not so much. I’ve stayed because of the plan but sometimes it’s hard to get into see a dr due to shortages and it’s not as organized as it should be. The quality of care has gone down as well. I’m looking for an alternative.