Great water heater repair service! The technician was professional, arrived on time, and quickly fixed the issue. My hot water is now working perfectly, and the service was efficient and reliable. Friendly staff, fair pricing, and excellent workmanship. Highly recommend crystal heating water plumbing for anyone needing water heater repair!
Ermias Thatcher
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January 15, 2026
I’m happy with the plumbing repair service I received. The technician was professional, explained the issue clearly, and completed the repair efficiently. Everything has been working well since the visit. The response time could be slightly better, but overall it was a good experience , I recommend Crystal Heating - Water- Plumbing .
Sifeta Junuzovic
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April 12, 2024
Horrible service. They say it takes a week, you better triple it. Then double again it for all the load bearing studs they cut out and have to be replaced and failed inspections. But it gets better when they get done they send a bill for more than they should and refuse to answer to come fix the stuff they failed to install correctly like a heat pump with no thermostat. And after multiple attempts to try and reason with them on the bill they have their lawyer send a threatening letter! STAY AWAY! They are THE WORST IN THE BUSINESS!!
Josh Rzepka (Bug Man Josh)
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December 01, 2016
Terrible customer service!! Can I give a negative score? Our property flooded and our well needed some attention, there was some leaking from the cap and we needed to have our well shocked. Andy came out but after quite a bit of prying and trying was unable to get the cap off of our well, the leaking was much worse after his attempts. He was very frustrated that he wasted 200 gallons of product and made my wife feel like it was her fault that he couldn't get the cap off. He said he needed to bring a different truck and machine to take care of the problem. Well that has been several weeks ago now. My pump is still leaking like crazy, I have tried 2x to call to have them come back out to finish. Last time I talked to them (after holding for 10 min) , Andy said they may need to put a different type of cap on the well and it could cost me a couple hundred bucks. NEVER HEARD BACK FROM THEM. Called again today and after holding FOREVER, they told me that Andy was out and he would call me later. Seems to me like I am getting put off. I would not recommend this company to anyone!! Also, in the midst of all this they tried to dump me off on another company 'with more well experience' feels more to my wife and I that they are just not wanting to finish what they started!!!
Carrie Ann
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September 26, 2023
I had this company come out to my home earlier this year because when i have my heat on in the home, it automatically shuts off and blows a fuse when it hits 61 degrees. and because i have to go into the basement and change wires over from heat to AC depending on the time of year. I called Crystal heating and cooling because a friend recommended them. Brandon Knipper came out to my place. I turned the AC on and it ran. It didn’t shut off while he was there. He was at my place for 2 hours. In those two hours he was talking on his phone most of the time. At the end of the two hours he told me there are a lot of wires that are loose and I needed a new electrical strip that he will look into getting. I am handicap and it is extremely difficult to get in the basement. I have to go down there and switch wires over from the heat to air and back depending on the time of the year. Brandon did state he would fix all of this. A week later he called me and asked if the air conditioner was running still. I told him it was. The call ended. I called him back a few days later and if he got the electrical strip, and when he was going to fix the rest. He said, “I talked to you last week and you said it was running so I’m not fixing the rest” i wrote them a letter and Brandon called and said he told me all these things that he put in his report that he never said to me. He said he will come out and not charge me to look at the unit. We will see how that goes and i will update this so you know.
Our Address
3127 Silverlake Village Dr, Pearland, TX 77584, USA
Claim Listing: Crystal Heating – Water- Plumbing
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Great water heater repair service! The technician was professional, arrived on time, and quickly fixed the issue. My hot water is now working perfectly, and the service was efficient and reliable. Friendly staff, fair pricing, and excellent workmanship. Highly recommend crystal heating water plumbing for anyone needing water heater repair!
I’m happy with the plumbing repair service I received. The technician was professional, explained the issue clearly, and completed the repair efficiently. Everything has been working well since the visit. The response time could be slightly better, but overall it was a good experience , I recommend Crystal Heating - Water- Plumbing .
Horrible service. They say it takes a week, you better triple it. Then double again it for all the load bearing studs they cut out and have to be replaced and failed inspections. But it gets better when they get done they send a bill for more than they should and refuse to answer to come fix the stuff they failed to install correctly like a heat pump with no thermostat. And after multiple attempts to try and reason with them on the bill they have their lawyer send a threatening letter! STAY AWAY! They are THE WORST IN THE BUSINESS!!
Terrible customer service!! Can I give a negative score? Our property flooded and our well needed some attention, there was some leaking from the cap and we needed to have our well shocked. Andy came out but after quite a bit of prying and trying was unable to get the cap off of our well, the leaking was much worse after his attempts. He was very frustrated that he wasted 200 gallons of product and made my wife feel like it was her fault that he couldn't get the cap off. He said he needed to bring a different truck and machine to take care of the problem. Well that has been several weeks ago now. My pump is still leaking like crazy, I have tried 2x to call to have them come back out to finish. Last time I talked to them (after holding for 10 min) , Andy said they may need to put a different type of cap on the well and it could cost me a couple hundred bucks. NEVER HEARD BACK FROM THEM. Called again today and after holding FOREVER, they told me that Andy was out and he would call me later. Seems to me like I am getting put off. I would not recommend this company to anyone!! Also, in the midst of all this they tried to dump me off on another company 'with more well experience' feels more to my wife and I that they are just not wanting to finish what they started!!!
I had this company come out to my home earlier this year because when i have my heat on in the home, it automatically shuts off and blows a fuse when it hits 61 degrees. and because i have to go into the basement and change wires over from heat to AC depending on the time of year. I called Crystal heating and cooling because a friend recommended them. Brandon Knipper came out to my place. I turned the AC on and it ran. It didn’t shut off while he was there. He was at my place for 2 hours. In those two hours he was talking on his phone most of the time. At the end of the two hours he told me there are a lot of wires that are loose and I needed a new electrical strip that he will look into getting. I am handicap and it is extremely difficult to get in the basement. I have to go down there and switch wires over from the heat to air and back depending on the time of the year. Brandon did state he would fix all of this. A week later he called me and asked if the air conditioner was running still. I told him it was. The call ended. I called him back a few days later and if he got the electrical strip, and when he was going to fix the rest. He said, “I talked to you last week and you said it was running so I’m not fixing the rest” i wrote them a letter and Brandon called and said he told me all these things that he put in his report that he never said to me. He said he will come out and not charge me to look at the unit. We will see how that goes and i will update this so you know.