I’VE NEVER IN MY LIFE EXPERIENCED SUCH A TERRIBLE GROOMING SERVICE EVER!!!
Understood, my fur baby had a little bit of matting under his chest but to cut his whole body damn near bald is crazy & it seemed like they just got lazy and just cut it all off. I don’t understand how this looks okay, he looks completely unrecognizable, I’ll NEVER trust them to groom my dog ever again!!
Joseph Gomez
-
October 09, 2023
The first thing I'm going to say is thank you Pet Paradise for taking care of my pet. Today was the second time I brought my pet to this place, most of the time he is with me, my wife or my mother but because in recent days we have been very busy we have had to resort to other options. I want to share with you the photos of my pet Coco being very happy in this place, I have no complaints to make about this place, it looks reliable and I can assure you that the employees will give you the love and affection that your pet deserves. Thank you Pet Paradise for taking care of our puppies and giving them incredible fun. If you want your pet to have a wonderful day, take your pet to Pet Paradise.
Madeline Garza
-
March 21, 2025
I have NEVER been to a grooming/boarding business that has such TERRIBLE front desk staff. I was told when booking to drop my babies off at 6am and bring proper vaccination records, when I get to Pet Paradise the office was closed and there were other cars waiting in line who I assumed also didn’t know they opened at 6:30, my partner and I waited for them to open, once they did we made it inside with our babies. The front desk staff was no where near personable when we walked in no hello or good morning granted it was early, the young lady who was supposed to “help” started to check us in, we show her the vaccination records we have and she states we do not have two others she needs, at that point instead of telling us we can’t bring the dogs today she lets us stand there for another 5-10min not saying she should would be able to help or otherwise but instead still acting like she can check us in, when after that time period of just standing around and her staring at us like she has no clue how her job works, I ask are we even gonna be able to leave them if we don’t have the records you need she said No they can’t stay, when I ask why she didn’t say that initially when she knew we didn’t have the records, all she did was shrug and go I don’t know, with an insincere I’m sorry. This place was extremely unprofessional with how they handled the matter and for this to be my FIRST experience I would never come back!
Winifred Blackmon
-
February 22, 2025
My Maltize was very matted. The groomers did a excellent 👌 job of cutting ✂️ Shampoo. And Condition her skin. Not a Nick on skin. Yoshi was happy and so was I can't wait to take her again.. very pleased with checking in and out . Thanks pet paradise..
Kaylee Kantor
-
February 06, 2025
I’ve used Pet Paradise in multiple cities and decided to try this location after moving to Houston. However, I’ve had recurring issues—feeding mistakes, lost toys, and not receiving the correct amount of leftover food, which is expensive.
During my dog’s last stay, I provided clear feeding instructions, emphasizing that he had already eaten and didn’t need food until the next day. They ignored this, ran out of food, and I was out of town, unable to provide more. Upset, I spoke to a manager who assured me that only managers would handle his feeding moving forward.
Despite this, during his most recent stay while I was recovering from surgery, they again fed him incorrectly. I received a call at 6 PM asking what to do because he wasn’t eating—after I had explicitly stated multiple times that he didn’t need food that day. Once food is placed down, they can’t take it back, meaning they wasted it. Since I only pack enough for his stay, this puts him at risk of running out. It’s frustrating that they don’t communicate or follow simple instructions—how can I trust them with his overall care?
Emma, a front-of-house manager, listened to my frustrations and updated my file again to ensure only managers feed him. She also provided her personal number for updates and added the Forever Connect feature, which offers photos and daily reports. While I appreciate her efforts, it still doesn’t give me confidence that instructions will be followed. She also helped resolve an issue with my profile and points system, which I’m grateful for. Without her, I would have left a 1-star review.
When picking up my dog, I mentioned I had surgery and needed him to stay calm. As I instructed him to sit before greeting him, a staff member dismissively told me, “Oh, just pet him—he just wants love.” Of course, I want to love on my dog, but he’s trained to sit first, and I had stitches to protect. The comment felt unnecessary. Also, I noticed that while there’s usually one person at the front desk, when I arrived to pick him up after expressing my concerns, suddenly six people were there, making me feel like they were waiting to see the “problem client.”
I have upcoming trips and am hesitant to use this location again. I don’t want another call about my dog not eating due to them disregarding instructions. It may seem minor, but wasted food adds up, and being contacted mid-trip for more food—when they were the ones who mismanaged it—is frustrating.
Our Address
7511 Monroe Rd, Houston, TX 77061, USA
Claim Listing: Pet Paradise Houston Hobby
Please Login or Register an Account to Claim Listing
I’VE NEVER IN MY LIFE EXPERIENCED SUCH A TERRIBLE GROOMING SERVICE EVER!!! Understood, my fur baby had a little bit of matting under his chest but to cut his whole body damn near bald is crazy & it seemed like they just got lazy and just cut it all off. I don’t understand how this looks okay, he looks completely unrecognizable, I’ll NEVER trust them to groom my dog ever again!!
The first thing I'm going to say is thank you Pet Paradise for taking care of my pet. Today was the second time I brought my pet to this place, most of the time he is with me, my wife or my mother but because in recent days we have been very busy we have had to resort to other options. I want to share with you the photos of my pet Coco being very happy in this place, I have no complaints to make about this place, it looks reliable and I can assure you that the employees will give you the love and affection that your pet deserves. Thank you Pet Paradise for taking care of our puppies and giving them incredible fun. If you want your pet to have a wonderful day, take your pet to Pet Paradise.
I have NEVER been to a grooming/boarding business that has such TERRIBLE front desk staff. I was told when booking to drop my babies off at 6am and bring proper vaccination records, when I get to Pet Paradise the office was closed and there were other cars waiting in line who I assumed also didn’t know they opened at 6:30, my partner and I waited for them to open, once they did we made it inside with our babies. The front desk staff was no where near personable when we walked in no hello or good morning granted it was early, the young lady who was supposed to “help” started to check us in, we show her the vaccination records we have and she states we do not have two others she needs, at that point instead of telling us we can’t bring the dogs today she lets us stand there for another 5-10min not saying she should would be able to help or otherwise but instead still acting like she can check us in, when after that time period of just standing around and her staring at us like she has no clue how her job works, I ask are we even gonna be able to leave them if we don’t have the records you need she said No they can’t stay, when I ask why she didn’t say that initially when she knew we didn’t have the records, all she did was shrug and go I don’t know, with an insincere I’m sorry. This place was extremely unprofessional with how they handled the matter and for this to be my FIRST experience I would never come back!
My Maltize was very matted. The groomers did a excellent 👌 job of cutting ✂️ Shampoo. And Condition her skin. Not a Nick on skin. Yoshi was happy and so was I can't wait to take her again.. very pleased with checking in and out . Thanks pet paradise..
I’ve used Pet Paradise in multiple cities and decided to try this location after moving to Houston. However, I’ve had recurring issues—feeding mistakes, lost toys, and not receiving the correct amount of leftover food, which is expensive. During my dog’s last stay, I provided clear feeding instructions, emphasizing that he had already eaten and didn’t need food until the next day. They ignored this, ran out of food, and I was out of town, unable to provide more. Upset, I spoke to a manager who assured me that only managers would handle his feeding moving forward. Despite this, during his most recent stay while I was recovering from surgery, they again fed him incorrectly. I received a call at 6 PM asking what to do because he wasn’t eating—after I had explicitly stated multiple times that he didn’t need food that day. Once food is placed down, they can’t take it back, meaning they wasted it. Since I only pack enough for his stay, this puts him at risk of running out. It’s frustrating that they don’t communicate or follow simple instructions—how can I trust them with his overall care? Emma, a front-of-house manager, listened to my frustrations and updated my file again to ensure only managers feed him. She also provided her personal number for updates and added the Forever Connect feature, which offers photos and daily reports. While I appreciate her efforts, it still doesn’t give me confidence that instructions will be followed. She also helped resolve an issue with my profile and points system, which I’m grateful for. Without her, I would have left a 1-star review. When picking up my dog, I mentioned I had surgery and needed him to stay calm. As I instructed him to sit before greeting him, a staff member dismissively told me, “Oh, just pet him—he just wants love.” Of course, I want to love on my dog, but he’s trained to sit first, and I had stitches to protect. The comment felt unnecessary. Also, I noticed that while there’s usually one person at the front desk, when I arrived to pick him up after expressing my concerns, suddenly six people were there, making me feel like they were waiting to see the “problem client.” I have upcoming trips and am hesitant to use this location again. I don’t want another call about my dog not eating due to them disregarding instructions. It may seem minor, but wasted food adds up, and being contacted mid-trip for more food—when they were the ones who mismanaged it—is frustrating.