No stars. This is the second time my dogs have stayed at PetSuites in Pearland, and unfortunately, it’s the second time they’ve come home with injuries. Rather than truly addressing the safety concerns or the staff’s inability to properly monitor and protect the dogs in their care, the manager, Maritza, along with Juan, simply offered to upgrade my dogs to a “townhouse” for an additional cost—as if my dogs’ safety should come at a premium.
This response was not only dismissive but extremely disappointing. I trusted this facility to provide a safe and caring environment, and instead I’m left worried and frustrated. I will not be bringing my pets back, and I caution others to take these incidents into consideration before doing so.
6/7/25
Thank you for your response. However, it completely misses the point of my concern. Offering to upgrade my dogs to a luxury room with camera access while they are in their kennel does not protect them from being injured while they are outside in your facility’s common areas — which is exactly where these incidents occurred.
This is now the second time my dogs have returned home with injuries after staying at your location, which clearly points to a failure in staff supervision and safety protocols, particularly outside the kennel area. A camera inside a private room does nothing to ensure their safety during playtime, bathroom breaks, or socialization, which are all part of the care you advertise.
Instead of addressing the root issue — why dogs are getting injured under your care — I was offered a paid upgrade, which felt both dismissive and inappropriate.
Until there is clear accountability and an improved plan for monitoring dogs at all times, I cannot trust this facility with my pets’ well-being.
Amm Sandy
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February 11, 2025
Resort Manager Maritza at PetSuites in Pearland text me while we were on overseas vacation that my 15 years old dog was rushed to the emergency clinic due to medical emergency. Her prompt action and follow up the next day save my dog and we are very much thankful for that .
Reba Carethers
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March 06, 2025
I cannot express enough how grateful I am for this place. The staff are exceptional, communicative, compassionate, and friendly. The facility is clean and well-kept. I board two very different temperamental dogs here, and they always handle them well. The amount of sincere empathy and smoothness of booking emergency boarding when I was in a crisis has brought me to tears. Thank you for building that trust. My furbabies absolutely love it here. I highly recommend this location.
Timon Lyons
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June 08, 2025
The facility is great, the people are great. I love bringing my puppy there BUT the new lobby hours are unacceptable. This is the time of year people go on vacation and the reduced lobby hours may not work for me going forward.
Gail Morrell
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November 24, 2024
I have been taking my pup to PetSuites in Pearland for 6 months now. She goes to day boarding twice a week and training once a week. My pup adores the people and dogs at PetSuites. The staff is kind, thoughtful and so friendly. They are well trained in dog and in people etiquette. They have trained my dog to be well mannered and obedient, who just turned one year old.
I never worry about my pup when she is at PetSuites. The staff loves her as much as she loves them. Awesome place for a dog of any age.
This is an update on my pup at Pet Suites. My dog adores this place. I have the utmost respect for all the staff. They are intelligent, kind and thoughtful individuals. One evening we were returning from a trip. We were running late and thought Sadie Mae would have to be boarded another night. Sadie Mae would of been more than happy to stay, but it was me who missed her terribly. I called, and the staff graciously let me pick her up.
If you want excellent training, sign up for Bee at Pet Suites in Pearland. She is a dog whisperer. Within 3 trainings she had Sadie Mae using our ramp in and out of the jeep. She will send you a video of her training your dog, with training tips.
The success of this Pet Suites is the staff. They care about the dogs and cats. They know all the nuisances about each animal they so tenderly care for.
My pups love going to Pet Suites. They go to day boarding to play and socialize. They go to boarding as well. I never worry about them when they are at Pet Suites. The staff members are kind and love animals. They now have cameras so you are able to watch your pup’s play. Pearland Pet Suites is a great place for your pups.
My pups love the pools at PetSuites, since it is so hot outside. The staff is also very mindful of the hot weather, and do not leave the dogs outside too long. If the temperature is too hot, they play inside in a very large air conditioned room. You are able to watch the dogs on cameras at play, which I do and my pups are very happy as always at PetSuites.
My Sadie Mae has gone to Pet Suites for 2 1/2 years now and still loves it. Her sister Lily Rose who we adopted from Pet Suites, because Sadie Mae insisted her best friend come home with us has been there 2 years. They love the other dogs, but are happy to have each other.
The staff provides fun activities and with the cooler weather are letting the pups in the outdoor pools. It is great fun to watch them play via the cameras. The staff knows all about your pups, even how they eat. I was asked if I would like the girls fed separately as Lily steals Sadie’s lunch treat. I said no, if Sadie really wanted her treat she would not let her sister have it. Sadie prefers scratches and attention from the staff, which she gets a ton of. My pups are my life, and I trust Pet Suites with them.
I could tell you how great PetSuites is, but my pups know best. When we arrive they are all happy wagging tails and nudging the staff for scratches which they happily give. The staff know them my heart. The grooming staff is excellent, especially for nails.
My pups still go to Pet Suites. They love it. As soon as we turn into the parking they can’t wait to get out of the car. Lily, we adopted from Pet Suites has come out of her shell. She runs up to the staff with her sister for scratches. This is how I know they are well treated and love going. When I board them at Pet Suites, the staff knows all their habits. They will share the antics of the girls with me. I now have them groomed at Pet Suites. Their coats stay shiny and they smell so good. They are given bandannas after their bath, but the girls will rip them off and eat them. The staff knows this as well and does not put them on. These details are appreciated by me and I know they are well care for. They have new activities and treats. My pups like the pup cups with whipped cream. Pet Suites is a safe and fun place for my babies because the staff will treat your dog as if they were their own.
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No stars. This is the second time my dogs have stayed at PetSuites in Pearland, and unfortunately, it’s the second time they’ve come home with injuries. Rather than truly addressing the safety concerns or the staff’s inability to properly monitor and protect the dogs in their care, the manager, Maritza, along with Juan, simply offered to upgrade my dogs to a “townhouse” for an additional cost—as if my dogs’ safety should come at a premium. This response was not only dismissive but extremely disappointing. I trusted this facility to provide a safe and caring environment, and instead I’m left worried and frustrated. I will not be bringing my pets back, and I caution others to take these incidents into consideration before doing so. 6/7/25 Thank you for your response. However, it completely misses the point of my concern. Offering to upgrade my dogs to a luxury room with camera access while they are in their kennel does not protect them from being injured while they are outside in your facility’s common areas — which is exactly where these incidents occurred. This is now the second time my dogs have returned home with injuries after staying at your location, which clearly points to a failure in staff supervision and safety protocols, particularly outside the kennel area. A camera inside a private room does nothing to ensure their safety during playtime, bathroom breaks, or socialization, which are all part of the care you advertise. Instead of addressing the root issue — why dogs are getting injured under your care — I was offered a paid upgrade, which felt both dismissive and inappropriate. Until there is clear accountability and an improved plan for monitoring dogs at all times, I cannot trust this facility with my pets’ well-being.
Resort Manager Maritza at PetSuites in Pearland text me while we were on overseas vacation that my 15 years old dog was rushed to the emergency clinic due to medical emergency. Her prompt action and follow up the next day save my dog and we are very much thankful for that .
I cannot express enough how grateful I am for this place. The staff are exceptional, communicative, compassionate, and friendly. The facility is clean and well-kept. I board two very different temperamental dogs here, and they always handle them well. The amount of sincere empathy and smoothness of booking emergency boarding when I was in a crisis has brought me to tears. Thank you for building that trust. My furbabies absolutely love it here. I highly recommend this location.
The facility is great, the people are great. I love bringing my puppy there BUT the new lobby hours are unacceptable. This is the time of year people go on vacation and the reduced lobby hours may not work for me going forward.
I have been taking my pup to PetSuites in Pearland for 6 months now. She goes to day boarding twice a week and training once a week. My pup adores the people and dogs at PetSuites. The staff is kind, thoughtful and so friendly. They are well trained in dog and in people etiquette. They have trained my dog to be well mannered and obedient, who just turned one year old. I never worry about my pup when she is at PetSuites. The staff loves her as much as she loves them. Awesome place for a dog of any age. This is an update on my pup at Pet Suites. My dog adores this place. I have the utmost respect for all the staff. They are intelligent, kind and thoughtful individuals. One evening we were returning from a trip. We were running late and thought Sadie Mae would have to be boarded another night. Sadie Mae would of been more than happy to stay, but it was me who missed her terribly. I called, and the staff graciously let me pick her up. If you want excellent training, sign up for Bee at Pet Suites in Pearland. She is a dog whisperer. Within 3 trainings she had Sadie Mae using our ramp in and out of the jeep. She will send you a video of her training your dog, with training tips. The success of this Pet Suites is the staff. They care about the dogs and cats. They know all the nuisances about each animal they so tenderly care for. My pups love going to Pet Suites. They go to day boarding to play and socialize. They go to boarding as well. I never worry about them when they are at Pet Suites. The staff members are kind and love animals. They now have cameras so you are able to watch your pup’s play. Pearland Pet Suites is a great place for your pups. My pups love the pools at PetSuites, since it is so hot outside. The staff is also very mindful of the hot weather, and do not leave the dogs outside too long. If the temperature is too hot, they play inside in a very large air conditioned room. You are able to watch the dogs on cameras at play, which I do and my pups are very happy as always at PetSuites. My Sadie Mae has gone to Pet Suites for 2 1/2 years now and still loves it. Her sister Lily Rose who we adopted from Pet Suites, because Sadie Mae insisted her best friend come home with us has been there 2 years. They love the other dogs, but are happy to have each other. The staff provides fun activities and with the cooler weather are letting the pups in the outdoor pools. It is great fun to watch them play via the cameras. The staff knows all about your pups, even how they eat. I was asked if I would like the girls fed separately as Lily steals Sadie’s lunch treat. I said no, if Sadie really wanted her treat she would not let her sister have it. Sadie prefers scratches and attention from the staff, which she gets a ton of. My pups are my life, and I trust Pet Suites with them. I could tell you how great PetSuites is, but my pups know best. When we arrive they are all happy wagging tails and nudging the staff for scratches which they happily give. The staff know them my heart. The grooming staff is excellent, especially for nails. My pups still go to Pet Suites. They love it. As soon as we turn into the parking they can’t wait to get out of the car. Lily, we adopted from Pet Suites has come out of her shell. She runs up to the staff with her sister for scratches. This is how I know they are well treated and love going. When I board them at Pet Suites, the staff knows all their habits. They will share the antics of the girls with me. I now have them groomed at Pet Suites. Their coats stay shiny and they smell so good. They are given bandannas after their bath, but the girls will rip them off and eat them. The staff knows this as well and does not put them on. These details are appreciated by me and I know they are well care for. They have new activities and treats. My pups like the pup cups with whipped cream. Pet Suites is a safe and fun place for my babies because the staff will treat your dog as if they were their own.